Refund policy

We accept returns within 30 days of delivery.

Items must be returned in the same condition as received, unused, unopened, and in the original packaging. For collectible toys, the packaging is considered part of the product's value and must be returned in original condition without damage, creases, dents, or alterations.

Opened, used, or damaged items  including items with damaged packaging  may not be eligible for a full refund and may be subject to a partial refund at our discretion.

Refunds are processed after the returned item is received and inspected. Original shipping costs are non-refundable, unless the return is due to our error (such as receiving the wrong or defective item).

If your item arrives damaged, please contact us within 48 hours of delivery and provide clear photos of the product and packaging so we can assist you.

Missing or Incomplete Orders

All orders are verified, weighed, and documented by our fulfillment team before shipment. The package weight recorded by the shipping carrier at the time of pickup serves as confirmation of the items included.

If you believe an item is missing from your order, please contact us within 48 hours of delivery at support@americanstoreus.com and include:

• Your order number
• A description of the missing item(s)
• Clear photos of the package as received (exterior, interior, and all packaging materials)

All claims of missing items are subject to an internal investigation, which includes verification of warehouse packing records, shipping weight analysis, and review of photographic evidence. Resolutions  including replacements or refunds  are determined based on the outcome of this investigation and are issued at our sole discretion.

We reserve the right to deny claims where our records confirm that all items were packed and shipped, and the package shows no evidence of tampering during transit.

Signature Confirmation

Orders with a total value of $100 or more may require signature confirmation upon delivery. By placing an order, you acknowledge and agree that a signature may be required to complete delivery.

Manufacturer Defects & Warranty

American Store US is an independent reseller. Product warranties, if any, are provided by the original manufacturer and not by American Store US. For manufacturer defects beyond our return window, we recommend contacting the brand directly.

Chargebacks & Disputes

We encourage customers to contact us directly at support@americanstoreus.com before initiating a chargeback or payment dispute. We are committed to resolving issues quickly and fairly. Filing a chargeback without first contacting us may result in the claim being disputed with supporting evidence, including packing documentation, shipping weight records, and delivery confirmation.

Last updated: July 2026